Privacy Policy

Privacy Policy

Privacy Policy for Genomics Personalized Health Services (GPH)

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information.  It applies to the Genomics Personalized Health (GPH) website and all related sites, applications, services and tools regardless of how you access or use them.

Scope and Consent

You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “GPH Services”). This Privacy Policy is intended to govern the use of GPH Services by our users (including, without limitation those who use the GPH Services in the course of their trade or business) unless otherwise agreed through contract.  We may amend this Privacy Policy at any time by posting a revised version on our website.  The revised version will be effective as of the published effective date.

Collection of Personal Information

We may collect and store any information you provide us when you use GPH Services, including when you add information on a web form, add or update your account information, chats, or dispute resolutions, or when you otherwise correspond with us regarding GPH Services.
When you use GPH Services, we also collect information about your transactions and your activities.  In addition, we may collect the following types of information:

Contact information, such as your name, address, phone, email and other similar information.

Financial information, such as the full bank account numbers and/or credit card numbers that you give us when you use GPH Services.

Detailed personal information such as your date of birth.

We may also collect information from or about you from other sources, such as through your contact with us, including our customer support team, your results when you respond to a survey, your interactions with employees of GPH.  We do not use cookies and similar technology.

How We Use the Personal Information We Collect

We may use your personal information to:provide GPS Services and customer support;
process transactions and send notices about your transactions;
verify your identity, including during account creation and password reset processes;
resolve disputes, collect fees, and troubleshoot problems;
manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or     illegal activities;
detect, prevent or remediate violations of policies or applicable user agreements.


We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.  If you do not wish to receive marketing communications from us, simply indicate your preference by following the directions that may be provided within the communication or advertisement.
How We Protect and Store Personal Information

We store and process your personal information on computers in the United States.  We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration.  Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

How We Share Personal Information with Other Third Parties

We may share your personal information we collect from you, including your name, contact details, and transactions and activities, with:

Credit bureaus and collection agencies to report account information, as permitted by law.

Companies that we plan to merge with or are acquired by. (Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)

– Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to GPH or one of its affiliates; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement.

Other unaffiliated third parties, for the following purposes:

Customer Service: for customer service purposes, including to help service your accounts or resolve disputes (e.g., billing or transactional).

Legal Compliance: to help them comply with anti-money laundering and counter-terrorist financing verification requirements.

Service Providers: to enable service providers under contract with us to support our business operations, such as fraud prevention, bill collection, marketing, customer service and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.

Other third parties with your consent or direction to do so.

How You Can Contact Us About Privacy Questions

If you have any questions or concerns regarding this Privacy Policy, please email us at

Ask Us Anything!

If you have questions we’d love to hear from you!